:root{--ink: #312b3a;--muted: #81798b;--muted-2: #a69eac;--canvas: #f8f6f8;--surface: #ffffff;--border: #ebe6ed;--purple: #72577d;--purple-dark: #5b4266;--lilac: #eee6f1;--rose: #f5e2e7;--rose-strong: #bb6f83;--peach: #f8e8dc;--mint: #e1f0e9;--green: #497b67;--blue: #3676ad;--blue-soft: #eaf4fc;--shadow: 0 10px 32px rgba(76, 60, 85, .07);--radius: 18px}*,*:before,*:after{box-sizing:border-box;font-family:Helvetica,Arial,sans-serif}html{scroll-behavior:smooth}body{margin:0;color:var(--ink);background:var(--canvas);font-family:Helvetica,Arial,sans-serif;font-size:16px}button,input,textarea,select,option{font:inherit}button,a{-webkit-tap-highlight-color:transparent}a{color:inherit;text-decoration:none}button{color:inherit}.app-shell{display:grid;grid-template-columns:238px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;padding:28px 18px 18px;display:flex;flex-direction:column;background:#fbf9fb;border-right:1px solid var(--border);z-index:20}.brand{display:flex;align-items:center;gap:11px;padding:0 9px}.brand-mark{width:39px;height:39px;display:grid;place-items:center;border-radius:13px;color:#fff;font:700 14px Helvetica,Arial,sans-serif;letter-spacing:-.4px;background:linear-gradient(145deg,#9a799d,#684f73);box-shadow:0 7px 16px #72577d33}.brand-mark.small{width:34px;height:34px;border-radius:11px}.brand-copy{display:flex;flex-direction:column;line-height:1.05}.brand-copy strong{font:700 19px Helvetica,Arial,sans-serif}.brand-copy small{color:var(--purple);font-size:11px;text-transform:uppercase;letter-spacing:2.1px;margin-top:4px}.side-nav{margin-top:42px;display:grid;gap:6px}.nav-item{min-height:43px;padding:0 12px;display:flex;align-items:center;gap:11px;color:#766d7b;border-radius:12px;font-weight:600;transition:.2s ease}.nav-item:hover{color:var(--purple-dark);background:#f4eff5}.nav-item.active{color:var(--purple-dark);background:var(--lilac)}.nav-icon{width:18px;font-size:18px;text-align:center;font-weight:400}.nav-count{margin-left:auto;min-width:24px;padding:2px 6px;color:#938a99;background:#f0ecf1;border-radius:999px;font-size:12px;text-align:center}.nav-count.accent{color:#94596a;background:var(--rose)}.sidebar-spacer{flex:1;min-height:24px}.focus-promo{padding:16px;border:1px solid #e5dce7;border-radius:16px;background:linear-gradient(145deg,#f3edf4,#fbf7fa)}.focus-promo .sparkle{display:block;color:#a3718a;font-size:17px;margin-bottom:10px}.focus-promo strong{font-family:Helvetica,Arial,sans-serif;font-size:14px}.focus-promo p{color:var(--muted);font-size:13px;line-height:1.5;margin:7px 0 13px}.focus-promo a{color:var(--purple);font-size:13px;font-weight:700}.focus-promo a span{margin-left:4px}.profile-card{margin-top:18px;padding:14px 7px 0;display:flex;align-items:center;gap:9px;border-top:1px solid var(--border)}.avatar,.student-avatar{display:grid;place-items:center;flex:0 0 auto;border-radius:50%;font-weight:700}.avatar{width:35px;height:35px;color:#7d5467;background:var(--rose);font-size:11px}.profile-card>span:nth-child(2){min-width:0;display:flex;flex-direction:column}.profile-card strong{font-size:13px;white-space:nowrap}.profile-card small{color:var(--muted);font-size:11px;margin-top:3px;white-space:nowrap}.icon-button{border:0;background:transparent;cursor:pointer}.profile-card .icon-button{margin-left:auto;color:var(--muted)}.main-content{min-width:0;padding:34px 40px 20px}.topbar{display:flex;justify-content:space-between;align-items:center;gap:28px}.page-heading h1{margin:2px 0 5px;font:700 28px Helvetica,Arial,sans-serif;letter-spacing:-.6px}.page-heading h1 span{color:#b4768d;font-size:17px}.page-heading p{margin:0;color:var(--muted);font-size:14px}.eyebrow{color:#9b849d;font-size:11px;font-weight:700;letter-spacing:1.4px;text-transform:uppercase}.topbar-actions{display:flex;align-items:center;gap:10px}.search-box{width:min(270px,23vw);height:40px;padding:0 10px 0 13px;display:flex;align-items:center;gap:8px;color:#998f9e;background:var(--surface);border:1px solid var(--border);border-radius:12px}.search-box:focus-within{border-color:#bda9c1;box-shadow:0 0 0 3px #bda9c124}.search-box input{min-width:0;flex:1;border:0;outline:0;background:transparent;color:var(--ink);font-size:13px}kbd{padding:2px 6px;color:#9e94a3;background:#f4f1f5;border:1px solid #e6e0e8;border-radius:5px;font:12px Helvetica,Arial,sans-serif;box-shadow:0 1px #ded7e1}.notification-button{position:relative;width:40px;height:40px;display:grid;place-items:center;border:1px solid var(--border);border-radius:12px;background:var(--surface);cursor:pointer}.notification-button i{position:absolute;top:9px;right:10px;width:6px;height:6px;background:#c97387;border:2px solid white;border-radius:50%}.primary-button,.resolve-button{display:inline-flex;align-items:center;justify-content:center;gap:7px;color:#fff;background:var(--purple);border:0;border-radius:12px;font-weight:700;box-shadow:0 7px 16px #533c5e29;cursor:pointer}.primary-button{height:42px;padding:0 17px;font-size:13px}.primary-button:hover,.resolve-button:hover{background:var(--purple-dark)}.menu-button{display:none}.kpi-grid{margin-top:28px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.kpi-card{min-height:105px;padding:17px 18px;display:grid;grid-template-columns:auto 1fr;gap:9px 12px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow)}.kpi-icon{width:34px;height:34px;display:grid;place-items:center;border-radius:11px;font-size:16px}.kpi-card.rose .kpi-icon{color:#a75f74;background:var(--rose)}.kpi-card.lilac .kpi-icon{color:var(--purple);background:var(--lilac)}.kpi-card.mint .kpi-icon{color:var(--green);background:var(--mint)}.kpi-card.peach .kpi-icon{color:#a36a51;background:var(--peach)}.kpi-card>div:nth-child(2){display:flex;flex-direction:column}.kpi-card span{color:var(--muted);font-size:13px;font-weight:600}.kpi-card strong{margin-top:2px;font:700 27px Helvetica,Arial,sans-serif;letter-spacing:-.7px}.kpi-card small{grid-column:2;color:var(--muted-2);font-size:11px}.kpi-card small b{color:var(--green)}.workspace-grid{margin-top:16px;display:grid;grid-template-columns:minmax(0,1.9fr) minmax(245px,.72fr);gap:16px;align-items:start}.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.tickets-panel{overflow:hidden}.panel-header{min-height:74px;padding:19px 21px 14px;display:flex;justify-content:space-between;align-items:flex-start}.panel-header h2{margin:0;font:700 17px Helvetica,Arial,sans-serif;letter-spacing:-.2px}.panel-header p{margin:5px 0 0;color:var(--muted);font-size:12px}.panel-header>a{color:var(--purple);font-size:12px;font-weight:700}.filter-row{padding:0 20px 13px;display:flex;gap:6px;align-items:center;border-bottom:1px solid #f0ecf1}.filter-chip,.filter-control{min-height:34px;padding:0 12px;color:#8b828f;background:#faf8fa;border:1px solid var(--border);border-radius:10px;font-size:12px;font-weight:600;cursor:pointer}.filter-chip.active{color:var(--purple-dark);background:var(--lilac);border-color:#e0d3e3}.filter-chip span{margin-left:4px;opacity:.7}.filter-control{margin-left:auto;background:#fff}.ticket-row{width:100%;min-height:67px;padding:10px 20px;display:grid;grid-template-columns:36px minmax(160px,1.5fr) minmax(90px,.6fr) minmax(80px,.7fr) minmax(95px,.65fr) 10px;gap:10px;align-items:center;text-align:left;background:#fff;border:0;border-bottom:1px solid #f1edf2;cursor:pointer;transition:.18s ease}.ticket-row:last-of-type{border-bottom:0}.ticket-row:hover{background:#fcfafc;transform:translate(2px)}.ticket-row.is-hidden{display:none}.student-avatar{width:38px;height:38px;font-size:11px}.rose-avatar{color:#9e5d70;background:var(--rose)}.purple-avatar{color:#75577f;background:var(--lilac)}.peach-avatar{color:#a06e58;background:var(--peach)}.mint-avatar{color:#4e7d69;background:var(--mint)}.ticket-main,.ticket-time{display:flex;flex-direction:column;min-width:0}.ticket-main strong{overflow:hidden;font-size:13px;white-space:nowrap;text-overflow:ellipsis}.ticket-main small,.ticket-time small{margin-top:5px;color:var(--muted-2);font-size:11px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.channel{color:#77707b;font-size:11px}.wa-dot{color:#62a47c;font-style:normal;font-size:9px}.status-badge{width:-moz-max-content;width:max-content;padding:5px 8px;border-radius:999px;font-size:11px;font-weight:700}.status-new{color:#9a5369;background:var(--rose)}.status-progress{color:#285f91;background:#dceefa}.status-waiting{color:#9e694f;background:var(--peach)}.ticket-time strong{color:#6f6774;font-size:11px;font-weight:600}.row-arrow{color:#b6adb9;font-size:17px}.empty-state{display:none;padding:40px 20px;text-align:center}.empty-state.show{display:flex;flex-direction:column;gap:5px}.empty-state span{color:var(--muted);font-size:11px}.right-column{display:grid;gap:16px}.panel-header.compact{min-height:66px;padding-bottom:10px;align-items:center}.progress-value{color:var(--purple);font:700 20px Helvetica,Arial,sans-serif}.progress-track{height:5px;margin:0 21px;border-radius:99px;background:#eee9ef;overflow:hidden}.progress-track span{display:block;width:80%;height:100%;border-radius:inherit;background:linear-gradient(90deg,#b48eac,var(--purple))}.week-bars{height:95px;margin:13px 21px 16px;display:grid;grid-template-columns:repeat(5,1fr);align-items:end;gap:10px}.week-bars div{height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:6px}.week-bars span{width:9px;max-height:70px;min-height:15px;border-radius:9px;background:#e7dee9}.week-bars .today span{background:#9e789d}.week-bars small{color:var(--muted-2);font-size:11px}.alert-count{width:23px;height:23px;display:grid;place-items:center;color:#9b576b;background:var(--rose);border-radius:50%;font-size:9px;font-weight:700}.priority-item{margin:0 20px;padding:12px 0;display:grid;grid-template-columns:3px 1fr auto;gap:10px;align-items:center;border-top:1px solid #f0ecf1}.priority-line{width:3px;height:27px;border-radius:4px}.priority-line.urgent{background:#c56f82}.priority-line.medium{background:#c99472}.priority-item div{display:flex;flex-direction:column}.priority-item strong{font-size:12px}.priority-item small{margin-top:4px;color:var(--muted);font-size:11px}.priority-item time{color:#a45f73;font-size:11px;font-weight:700}.soft-button{height:38px;margin:10px 20px 18px;display:flex;align-items:center;justify-content:center;gap:7px;color:var(--purple);background:#f4eef5;border-radius:10px;font-size:12px;font-weight:700}.dashboard-footer{padding:15px 2px 0;display:flex;justify-content:space-between;color:var(--muted-2);font-size:11px}.online-dot{display:inline-block;width:6px;height:6px;margin-right:5px;background:#6aa281;border-radius:50%}.overlay{display:none}.focus-body{min-height:100vh;background:#f6f3f6}.focus-shell{width:min(100%,560px);min-height:100vh;margin:0 auto;background:#f9f6f9;box-shadow:0 0 50px #46364d14}.focus-header{height:68px;padding:0 22px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border);background:#fffc;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.focus-brand{display:flex;align-items:center;gap:10px}.focus-brand>span:last-child{display:flex;flex-direction:column}.focus-brand strong{font:700 14px Helvetica,Arial,sans-serif}.focus-brand small{margin-top:3px;color:var(--purple);font-size:10px;text-transform:uppercase;letter-spacing:1px}.focus-actions{display:flex;align-items:center;gap:8px}.connection-pill{padding:6px 9px;display:flex;align-items:center;gap:5px;color:var(--green);background:var(--mint);border-radius:999px;font-size:11px;font-weight:700}.connection-pill i{width:5px;height:5px;background:#60997e;border-radius:50%}.exit-focus{width:30px;height:30px;display:grid;place-items:center;color:#8e8592;border:1px solid var(--border);border-radius:9px;background:#fff;font-size:18px}.chat-launch{width:30px;height:30px;display:grid;place-items:center;color:var(--purple);background:var(--lilac);border:1px solid #ddcee1;border-radius:9px;font-size:17px}.focus-intro{padding:30px 24px 20px}.focus-intro h1{margin:6px 0 7px;font:700 26px Helvetica,Arial,sans-serif;letter-spacing:-.6px}.focus-intro p{margin:0;color:var(--muted);font-size:14px}.focus-intro p strong{color:var(--purple)}.focus-progress{height:4px;margin-top:18px;background:#ebe5ed;border-radius:99px;overflow:hidden}.focus-progress span{display:block;width:18%;height:100%;background:linear-gradient(90deg,#c28ba1,#816386);transition:width .3s ease}.focus-filters{padding:0 24px 16px;display:flex;gap:7px;overflow-x:auto;scrollbar-width:none}.focus-filters::-webkit-scrollbar{display:none}.focus-filter{min-height:38px;padding:0 13px;display:flex;align-items:center;flex:0 0 auto;gap:6px;color:var(--muted);background:#fff;border:1px solid var(--border);border-radius:10px;font-size:12px;font-weight:700;cursor:pointer}.focus-filter.active{color:var(--purple-dark);background:var(--lilac);border-color:#dfd2e1}.priority-dot{display:inline-block;width:6px;height:6px;border-radius:50%}.priority-dot.high{background:#c46f83}.priority-dot.normal{background:#b69a66}.state-dot{display:inline-block;width:7px;height:7px;flex:0 0 auto;border-radius:50%}.state-dot.new{background:#c6758e}.state-dot.warning{background:#c88760}.state-dot.progress{background:var(--blue)}.focus-queue{padding:0 24px 92px;display:grid;gap:18px}.focus-ticket{position:relative;overflow:hidden;padding:24px;border:2px solid transparent;border-radius:26px;box-shadow:0 12px 30px #47394d1a;transition:opacity .25s ease,transform .25s ease,box-shadow .2s ease}.focus-ticket:before{content:"";position:absolute;inset:0 auto 0 0;width:7px;background:var(--card-accent)}.focus-ticket.card-new{--card-accent: #c6758e;background:#fff3f6;border-color:#f0ccd7}.focus-ticket.card-warning{--card-accent: #c88760;background:#fff6ee;border-color:#f0d6c3}.focus-ticket.card-progress{--card-accent: var(--blue);background:var(--blue-soft);border-color:#b9d9ee}.focus-ticket.current{box-shadow:0 0 0 4px #73577d1f,0 16px 36px #543d5e24;transform:translateY(-2px)}.focus-ticket.is-hidden{display:none}.focus-ticket.is-resolving{opacity:0;transform:translate(25px)}.focus-ticket-top{margin-top:17px;display:flex;align-items:center;gap:9px}.focus-ticket-top time{margin-left:auto;display:flex;align-items:center;gap:5px;color:#776d7b;font-size:13px;font-weight:700}.focus-ticket-top time i,.status-badge i{font-style:normal}.ticket-number{color:var(--purple-dark);font-size:14px;font-weight:700}.focus-title{margin:20px 0 0;display:flex;align-items:center;gap:13px}.focus-title .subject-icon{width:47px;height:47px;display:grid;place-items:center;flex:0 0 auto;color:var(--card-accent);background:#ffffffb8;border:1px solid rgba(91,66,102,.1);border-radius:15px;font-size:23px;font-weight:700}.focus-ticket h2{margin:0;font:700 22px/1.15 Helvetica,Arial,sans-serif;letter-spacing:-.3px}.focus-student{padding-bottom:16px;display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:7px 10px;border-bottom:1px solid rgba(91,66,102,.1)}.focus-student strong{min-width:0;flex:1;font-size:16px;line-height:1.25}.account-number{padding:6px 9px;flex:0 0 auto;color:#665a6b;background:#ffffffad;border:1px solid rgba(91,66,102,.12);border-radius:9px;font-size:13px;font-weight:700;letter-spacing:.3px}.account-number.account-missing{grid-column:2 / 4;color:var(--muted);font-weight:600}.copy-account-button{width:35px;height:35px;display:grid;place-items:center;flex:0 0 auto;color:var(--purple-dark);background:#ffffffd1;border:1px solid rgba(91,66,102,.16);border-radius:10px;cursor:pointer;transition:.18s ease}.copy-account-button:hover{background:#fff;transform:translateY(-1px)}.copy-account-button span{font-size:18px;line-height:1}.copy-account-button.copied{color:#fff;background:var(--green);border-color:var(--green)}.student-career{grid-column:1 / -1;color:#756c7a;font-size:13px;font-weight:600}.ticket-extra-details{margin-top:16px;padding:13px;display:grid;gap:7px;color:#65596a;background:#ffffff94;border:1px solid rgba(91,66,102,.1);border-radius:13px;font-size:12px;font-weight:600}.focus-ticket-actions{margin-top:20px;display:grid;grid-template-columns:1fr 1.12fr;gap:10px}.secondary-button,.start-button,.resolve-button{min-height:49px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:15px;font-size:14px;font-weight:700;cursor:pointer}.secondary-button{color:#654d70;background:#e7d9eb;border:1px solid #d6c2dc}.secondary-button:hover{background:#dac5e0}.start-button{color:#fff;background:var(--blue);box-shadow:0 8px 16px #3676ad38}.start-button:hover{background:#285f91}.resolve-button{color:#fff;background:#56806c;box-shadow:0 8px 16px #497b672e}.resolve-button:hover{background:#416b58}.button-icon{width:24px;height:24px;display:grid;place-items:center;border-radius:50%;background:#ffffff38;font-size:15px}.focus-empty{display:none;padding:70px 24px;text-align:center}.focus-empty.show{display:block}.focus-empty>span{width:50px;height:50px;margin:0 auto 15px;display:grid;place-items:center;color:var(--green);background:var(--mint);border-radius:50%;font-size:20px}.focus-empty h2{margin:0;font:700 20px Helvetica,Arial,sans-serif}.focus-empty p{margin:7px 0 18px;color:var(--muted);font-size:13px}.focus-empty button{padding:0 14px}.focus-footer{position:fixed;left:50%;bottom:0;width:min(100%,560px);height:56px;padding:0 24px;display:flex;align-items:center;justify-content:center;gap:18px;color:var(--muted);background:#fbfafbed;border-top:1px solid var(--border);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);transform:translate(-50%);font-size:11px;z-index:10}.focus-footer span{display:flex;align-items:center;gap:4px}.focus-modal-open{overflow:hidden}.focus-state-modal[hidden]{display:none}.focus-state-modal{position:fixed;inset:0;z-index:60;display:grid;place-items:center;padding:22px}.focus-state-backdrop{position:absolute;inset:0;width:100%;height:100%;border:0;background:#32283775;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);cursor:default}.focus-state-dialog{position:relative;width:min(100%,430px);padding:30px;color:var(--text);background:#fffdfd;border:1px solid #e6dce8;border-radius:26px;box-shadow:0 28px 80px #32253a40;animation:state-dialog-in .18s ease-out}.state-change-icon{width:54px;height:54px;margin-bottom:20px;display:grid;place-items:center;color:#fff;background:var(--blue);border-radius:17px;box-shadow:0 10px 24px #3676ad40;font-size:26px;font-weight:700}.state-change-icon.resolve{background:#56806c;box-shadow:0 10px 24px #497b6738}.focus-state-dialog .eyebrow{margin:0 0 7px}.focus-state-dialog h2{margin:0;font:700 25px/1.15 Helvetica,Arial,sans-serif;letter-spacing:-.35px}.state-change-message{margin:12px 0 20px;color:#6f6573;font-size:16px;line-height:1.45}.state-change-ticket{padding:15px 16px;display:grid;gap:5px;background:#f7f2f7;border:1px solid #e6dce8;border-radius:15px}.state-change-ticket strong{color:var(--purple-dark);font-size:15px}.state-change-ticket span{color:#6f6573;font-size:14px;line-height:1.35}.state-change-actions{margin-top:22px;display:grid;grid-template-columns:.85fr 1.25fr;gap:10px}.state-cancel-button,.state-confirm-button{min-height:52px;border-radius:15px;font-size:15px;font-weight:700;cursor:pointer}.state-cancel-button{color:#654d70;background:#f1e8f3;border:1px solid #ddcee1}.state-cancel-button:hover{background:#e7d9eb}.state-confirm-button{color:#fff;background:var(--blue);border:0;box-shadow:0 8px 18px #3676ad38}.state-confirm-button:hover{background:#285f91}.state-confirm-button.resolve{background:#56806c;box-shadow:0 8px 18px #497b6733}.state-confirm-button.resolve:hover{background:#416b58}.focus-state-toast{position:fixed;left:50%;bottom:72px;z-index:70;width:min(calc(100% - 34px),470px);min-height:58px;padding:12px 16px;display:flex;align-items:center;gap:11px;color:#315847;background:#eef8f2;border:1px solid #bfdecd;border-radius:17px;box-shadow:0 16px 38px #2d4f402e;opacity:0;pointer-events:none;transform:translate(-50%,14px);transition:opacity .2s ease,transform .2s ease}.focus-state-toast.show{opacity:1;transform:translate(-50%)}.focus-state-toast>span{width:30px;height:30px;display:grid;place-items:center;flex:0 0 auto;color:#fff;background:#56806c;border-radius:50%;font-size:17px;font-weight:700}.focus-state-toast strong{font-size:14px;line-height:1.35}@keyframes state-dialog-in{0%{opacity:0;transform:translateY(10px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}@media(max-width:1100px){.main-content{padding-inline:25px}.kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-row{grid-template-columns:36px minmax(140px,1.4fr) minmax(75px,.6fr) minmax(75px,.7fr) 10px}.ticket-time{display:none}}@media(max-width:980px){.app-shell{display:block}.sidebar{position:fixed;left:0;transform:translate(-102%);width:238px;transition:transform .25s ease;box-shadow:15px 0 35px #372c3d1f}.sidebar.open{transform:translate(0)}.overlay{position:fixed;inset:0;background:#332a3840;z-index:15}.overlay.show{display:block}.menu-button{width:38px;height:38px;display:grid;place-items:center;flex:0 0 auto;color:var(--purple);background:#fff;border:1px solid var(--border);border-radius:11px}.topbar{align-items:flex-start}.topbar-actions{margin-left:auto}.search-box{display:none}.workspace-grid{grid-template-columns:1fr}.right-column{grid-template-columns:1fr 1fr}}@media(max-width:620px){.main-content{padding:22px 16px 16px}.topbar{flex-wrap:wrap;gap:14px}.page-heading{order:2;width:100%}.page-heading h1{font-size:25px}.topbar-actions{order:1}.primary-button{padding:0 12px}.kpi-grid{margin-top:20px;grid-template-columns:1fr;gap:10px}.kpi-card{min-height:96px;padding:14px}.kpi-card strong{font-size:25px}.workspace-grid{margin-top:12px}.filter-row{overflow-x:auto;scrollbar-width:none}.filter-row::-webkit-scrollbar{display:none}.filter-chip{flex:0 0 auto}.filter-control{display:none}.ticket-row{min-height:70px;grid-template-columns:34px minmax(0,1fr) auto 8px;padding-inline:15px}.ticket-row .channel{display:none}.ticket-main strong{font-size:13px}.status-badge{grid-column:3}.right-column{grid-template-columns:1fr}.dashboard-footer{flex-direction:column;gap:5px}}@media(max-width:390px){.kpi-card{min-height:80px}.focus-header,.focus-intro,.focus-filters,.focus-queue{padding-left:17px;padding-right:17px}.focus-intro{padding-top:24px}.focus-intro h1{font-size:23px}.focus-ticket{padding:19px;border-radius:22px}.focus-ticket h2{font-size:20px}.focus-title .subject-icon{width:42px;height:42px;font-size:20px}.focus-student{gap:7px}.focus-student strong{font-size:14px}.account-number{padding:5px 7px;font-size:11px}.copy-account-button{width:32px;height:32px}.focus-ticket-actions{grid-template-columns:1fr}.focus-footer{gap:10px}.focus-state-modal{padding:16px}.focus-state-dialog{padding:24px 20px;border-radius:22px}.focus-state-dialog h2{font-size:23px}.state-change-actions{grid-template-columns:1fr}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;transition-duration:.01ms!important}}.chat-body{min-height:100vh;padding:24px;display:grid;place-items:center;background:#eee8ef}.chat-shell{width:min(100%,470px);height:min(860px,calc(100vh - 48px));min-height:620px;display:grid;grid-template-rows:auto minmax(0,1fr) auto;overflow:hidden;background:#fbfafb;border:1px solid #e3dbe5;border-radius:28px;box-shadow:0 22px 60px #43324a26}.chat-header{min-height:74px;padding:14px 18px;display:flex;align-items:center;justify-content:space-between;gap:12px;color:#fff;background:linear-gradient(135deg,#765a80,#9a728c)}.bot-identity{display:flex;align-items:center;gap:11px}.bot-mark{width:42px;height:42px;display:grid;place-items:center;flex:0 0 auto;color:var(--purple-dark);background:#f4e5ed;border-radius:14px;font-size:13px;font-weight:700}.bot-identity>span:last-child{display:flex;flex-direction:column}.bot-identity strong{font-size:15px}.bot-identity small{margin-top:4px;display:flex;align-items:center;gap:5px;color:#e3d8e6;font-size:11px}.bot-identity small i{width:6px;height:6px;background:#e6bc86;border-radius:50%}.bot-identity small.online i{background:#9cddb8}.open-focus-link{min-height:36px;padding:0 11px;display:inline-flex;align-items:center;gap:7px;color:#fff;background:#ffffff21;border:1px solid rgba(255,255,255,.22);border-radius:11px;font-size:12px;font-weight:700}.chat-stage{min-height:0;padding:18px 16px 10px;display:flex;flex-direction:column;gap:12px;overflow-y:auto;background:linear-gradient(#faf7faf0,#faf7faf0),radial-gradient(circle at 10px 10px,#d8cbdc 1px,transparent 1px);background-size:auto,20px 20px}.chat-date{align-self:center;padding:5px 9px;color:#8b7e91;background:#eee7f0;border-radius:999px;font-size:10px;font-weight:700}.chat-bubble{position:relative;max-width:86%;padding:12px 14px 19px;border-radius:17px;box-shadow:0 5px 14px #45354d0f}.chat-bubble.bot{align-self:flex-start;color:#4e4354;background:#fff;border:1px solid #e9e1eb;border-bottom-left-radius:5px}.chat-bubble.student{align-self:flex-end;color:#47364d;background:#eaddea;border:1px solid #deccdf;border-bottom-right-radius:5px}.chat-bubble>span{display:block;margin-bottom:5px;color:#8a6b91;font-size:10px;font-weight:700}.chat-bubble p{margin:0;font-size:14px;line-height:1.55;white-space:pre-line}.chat-bubble time{position:absolute;right:11px;bottom:5px;color:#9b8e9f;font-size:9px}.chat-composer{padding:12px 14px;display:grid;grid-template-columns:1fr 44px;gap:8px;background:#fff;border-top:1px solid #e9e2eb}.chat-composer input{min-width:0;height:44px;padding:0 14px;color:var(--ink);background:#f7f3f7;border:1px solid #e5dce7;border-radius:14px;outline:0;font-size:14px}.chat-composer input:focus{border-color:#b59cba}.chat-composer button{width:44px;height:44px;display:grid;place-items:center;color:#fff;background:var(--purple);border:0;border-radius:14px;cursor:pointer}.chat-composer button span{font-size:21px;line-height:1}@media(max-width:520px){.chat-body{padding:0;background:#fbfafb}.chat-shell{height:100vh;min-height:540px;border:0;border-radius:0;box-shadow:none}.open-focus-link{width:36px;padding:0;justify-content:center}.open-focus-link span{display:none}}.config-main{padding-bottom:100px}.config-topbar{align-items:center}.config-topbar .page-heading h1{font-size:30px}.config-connection{min-height:38px;padding:0 12px;display:inline-flex;align-items:center;gap:7px;color:#846d62;background:var(--peach);border-radius:11px;font-size:12px;font-weight:700}.config-connection i{width:7px;height:7px;background:#be8b6c;border-radius:50%}.config-connection.online{color:var(--green);background:var(--mint)}.config-connection.online i{background:#60997e}.secondary-link-button{min-height:40px;padding:0 14px;display:inline-flex;align-items:center;gap:8px;color:var(--purple-dark);background:#fff;border:1px solid var(--border);border-radius:11px;font-size:13px;font-weight:700}.config-side-note{padding:16px;color:#644f6d;background:#f2ebf3;border:1px solid #e3d6e5;border-radius:16px}.config-side-note>span{font-size:18px}.config-side-note strong{margin-top:9px;display:block;font-size:13px}.config-side-note p{margin:6px 0 0;color:#827487;font-size:11px;line-height:1.45}.config-summary{margin-top:30px;display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.config-summary>div{min-height:86px;padding:16px;display:flex;align-items:center;gap:12px;background:#fff;border:1px solid var(--border);border-radius:17px;box-shadow:var(--shadow)}.config-summary>div>span:last-child{display:flex;flex-direction:column;gap:4px}.config-summary strong{font-size:14px}.config-summary small{color:var(--muted);font-size:11px}.config-summary-icon{width:42px;height:42px;display:grid;place-items:center;flex:0 0 auto;color:#8d5e72;background:var(--rose);border-radius:13px;font-size:19px}.config-summary-icon.blue{color:var(--blue);background:var(--blue-soft)}.config-summary-icon.green{color:var(--green);background:var(--mint)}.config-layout{margin-top:18px;display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:18px;align-items:start}.config-content{display:grid;gap:18px}.config-panel,.category-config,.field-catalog-panel{background:#fff;border:1px solid var(--border);border-radius:20px;box-shadow:var(--shadow)}.config-panel{padding:22px}.config-panel-heading,.config-section-title{display:flex;align-items:flex-start;gap:12px}.config-panel-heading h2,.config-section-title h2,.field-catalog-panel h2{margin:0;font:700 18px Helvetica,Arial,sans-serif}.config-panel-heading p,.config-section-title p,.field-catalog-panel>p{margin:5px 0 0;color:var(--muted);font-size:12px;line-height:1.5}.section-number{min-width:35px;padding:5px 7px;color:var(--purple);background:var(--lilac);border-radius:8px;font-size:10px;font-weight:700;letter-spacing:.7px;text-align:center}.collapse-heading{width:100%;padding:0;align-items:center;color:inherit;background:transparent;border:0;text-align:left;cursor:pointer}.collapse-heading>span:nth-child(2){display:grid;gap:4px}.collapse-heading strong{font:700 18px Helvetica,Arial,sans-serif}.collapse-heading small{color:var(--muted);font-size:12px;font-weight:400}.collapse-chevron{margin-left:auto;color:#8d7e93;font-size:20px;line-height:1;transition:transform .2s ease}.general-messages:not(.open) .settings-grid{display:none}.general-messages.open .collapse-chevron,.category-config.open>.category-config-header .collapse-chevron,.option-editor.open .collapse-chevron{transform:rotate(180deg)}.settings-grid{margin-top:20px;display:grid;grid-template-columns:1fr 1fr;gap:14px}.settings-grid label,.config-field,.category-name{display:grid;gap:7px}.settings-grid label>span,.config-field>span,.category-name>span{color:#766b7b;font-size:11px;font-weight:700}.settings-grid .wide{grid-column:1 / -1}.settings-grid textarea,.config-field textarea,.config-field input,.category-name input{width:100%;padding:11px 12px;color:var(--ink);background:#fbf9fb;border:1px solid #e6dfe8;border-radius:11px;outline:none;resize:vertical;font:500 13px/1.45 Helvetica,Arial,sans-serif}.settings-grid textarea:focus,.config-field textarea:focus,.config-field input:focus,.category-name input:focus{border-color:#a98fb1;box-shadow:0 0 0 3px #72577d14}.config-section-title{padding:6px 4px 0}.category-list{display:grid;gap:14px}.category-config{overflow:hidden}.category-config.disabled{opacity:.64}.category-config-header{min-height:78px;padding:14px 18px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;background:#fcfafc}.category-collapse{min-width:0;padding:0;display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:12px;align-items:center;color:inherit;background:transparent;border:0;text-align:left;cursor:pointer}.category-number{width:38px;height:38px;display:grid;place-items:center;color:#fff;background:linear-gradient(145deg,#99799d,#6e5578);border-radius:12px;font-size:14px;font-weight:700}.category-summary-copy,.option-summary-copy{min-width:0;display:grid;gap:4px}.category-summary-copy strong,.option-summary-copy strong{overflow:hidden;font-size:14px;white-space:nowrap;text-overflow:ellipsis}.category-summary-copy small,.option-summary-copy small{color:var(--muted);font-size:10px}.category-config-body{padding-top:16px;border-top:1px solid var(--border)}.category-config-body>.category-name{margin:0 16px}.category-name input{padding:7px 9px;background:#fff;font-size:15px;font-weight:700}.switch-control{display:inline-flex;align-items:center;gap:7px;cursor:pointer}.switch-control input{position:absolute;opacity:0;pointer-events:none}.switch-control>span{position:relative;width:38px;height:22px;background:#d9d2dc;border-radius:99px;transition:.2s ease}.switch-control>span:after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;background:#fff;border-radius:50%;box-shadow:0 2px 5px #3228372e;transition:.2s ease}.switch-control input:checked+span{background:#6b9c84}.switch-control input:checked+span:after{transform:translate(16px)}.switch-control b{min-width:49px;color:var(--muted);font-size:11px}.option-list{padding:16px;display:grid;gap:14px}.option-editor{overflow:hidden;padding:0;background:#fffafd;border:1px solid #e7dfe9;border-radius:16px}.option-editor.disabled{opacity:.6;background:#f8f6f8}.option-summary-row{min-height:62px;padding:10px 12px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center}.option-collapse{min-width:0;padding:0;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center;color:inherit;background:transparent;border:0;text-align:left;cursor:pointer}.option-editor-body{padding:16px;display:grid;gap:14px;border-top:1px solid #ebe5ed}.menu-number{min-width:32px;padding:7px 9px;color:var(--purple-dark);background:var(--lilac);border-radius:9px;font-size:11px;font-weight:700;text-align:center}.flow-pill{width:-moz-max-content;width:max-content;padding:5px 9px;color:#6e6373;background:#f1edf2;border-radius:999px;font-size:10px;font-weight:700}.flow-selector-button{width:100%;min-height:58px;padding:9px 12px;display:grid;grid-template-columns:34px minmax(0,1fr) auto;gap:10px;align-items:center;color:var(--ink);background:#eef6fc;border:1px solid #c9dfef;border-radius:12px;text-align:left;cursor:pointer}.flow-selector-button:hover,.flow-selector-button:focus{border-color:var(--blue);box-shadow:0 0 0 3px #3676ad1a;outline:none}.flow-selector-icon{width:34px;height:34px;display:grid;place-items:center;color:#fff;background:var(--blue);border-radius:10px;font-size:14px;font-weight:700}.flow-selector-button>span:nth-child(2){min-width:0;display:grid;gap:3px}.flow-selector-button strong{font-size:13px}.flow-selector-button small{color:#698091;font-size:9px}.flow-selector-button>b{color:var(--blue);font-size:22px}.flow-selector-field>small{color:var(--muted);font-size:10px;line-height:1.45}.required-fields-heading{display:flex;align-items:center;justify-content:space-between}.required-fields-heading span{font-size:12px;font-weight:700}.required-fields-heading small{color:var(--muted);font-size:10px}.field-choice-grid{display:flex;flex-wrap:wrap;gap:7px}.field-choice{position:relative;min-height:35px;padding:0 10px;display:inline-flex;align-items:center;gap:6px;color:#7b7180;background:#fff;border:1px solid #e5dee7;border-radius:10px;cursor:pointer;transition:.16s ease}.field-choice input{position:absolute;opacity:0;pointer-events:none}.field-choice>span{width:16px;height:16px;display:grid;place-items:center;color:#9a8e9f;background:#f1edf2;border-radius:5px;font-size:10px}.field-choice strong{font-size:11px}.field-choice.selected{color:#315f4d;background:#edf7f2;border-color:#c7e0d4}.field-choice.selected>span{color:#fff;background:#60947b}.add-option-button{min-height:46px;margin:0 16px 16px;width:calc(100% - 32px);color:var(--purple);background:#f7f2f8;border:1px dashed #cdbbd1;border-radius:13px;font-size:12px;font-weight:700;cursor:pointer}.add-option-button:hover{background:#f0e7f2}.direct-option-note{margin:0 18px 18px;color:var(--muted);font-size:11px}.field-catalog-panel{position:sticky;top:20px;padding:20px}.field-catalog-panel h2{margin-top:12px}.catalog-list{margin-top:18px;display:grid;gap:7px}.catalog-item{padding:10px;display:grid;grid-template-columns:25px minmax(0,1fr) auto;gap:8px;align-items:center;background:#faf8fa;border:1px solid #eee9ef;border-radius:11px}.catalog-item.custom{background:#f4f9fc;border-color:#d9e9f4}.catalog-item>span:first-child{width:25px;height:25px;display:grid;place-items:center;color:var(--purple);background:var(--lilac);border-radius:7px;font-size:12px}.catalog-item div{display:grid;gap:3px}.catalog-item strong{font-size:11px}.catalog-item small{color:var(--muted);font-size:9px;line-height:1.35}.base-field-label{width:auto;height:auto;padding:3px 6px;color:#8b818f;background:#eee9ef;border-radius:6px;font-size:8px;font-weight:700;text-transform:uppercase}.catalog-item-actions{display:flex;gap:4px}.catalog-item-actions button{width:28px;height:28px;display:grid;place-items:center;color:#6b5a72;background:#fff;border:1px solid #ddd3e0;border-radius:8px;cursor:pointer}.catalog-item-actions button:last-child{color:#a05369}.add-data-button{width:100%;min-height:43px;margin-top:12px;color:var(--blue);background:var(--blue-soft);border:1px dashed #9fc6e1;border-radius:12px;font-size:11px;font-weight:700;cursor:pointer}.add-data-button:hover{background:#dcedf9}.config-savebar{position:fixed;right:0;bottom:0;width:calc(100% - 238px);min-height:70px;padding:11px 42px;display:flex;align-items:center;justify-content:flex-end;gap:12px;background:#fffffff0;border-top:1px solid var(--border);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);z-index:12}.config-savebar>span{margin-right:auto;color:var(--muted);font-size:12px}.config-savebar>span.dirty{color:#a36a55;font-weight:700}.save-config-button,.reset-config-button{min-height:44px;padding:0 16px;border-radius:12px;font-size:12px;font-weight:700;cursor:pointer}.save-config-button{color:#fff;background:var(--green);border:0;box-shadow:0 8px 17px #497b6733}.save-config-button:disabled{opacity:.45;cursor:default;box-shadow:none}.reset-config-button{color:#765c80;background:#f2ebf3;border:1px solid #dfd2e2}.config-toast{position:fixed;right:24px;bottom:86px;padding:12px 15px;color:#fff;background:#456f5c;border-radius:11px;box-shadow:0 10px 25px #2d4c3f33;font-size:12px;font-weight:700;opacity:0;transform:translateY(8px);pointer-events:none;transition:.2s ease;z-index:30}.config-toast.show{opacity:1;transform:none}.config-loading{padding:60px 20px;color:var(--muted);background:#fff;border:1px solid var(--border);border-radius:18px;text-align:center}.modal-open{overflow:hidden}.flow-modal[hidden]{display:none}.flow-modal{position:fixed;inset:0;display:grid;place-items:center;padding:20px;z-index:80}.flow-modal-backdrop{position:absolute;inset:0;width:100%;height:100%;background:#2c23317a;border:0;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);cursor:pointer}.flow-modal-dialog{position:relative;width:min(100%,610px);max-height:min(760px,calc(100vh - 40px));display:grid;grid-template-rows:auto minmax(0,1fr) auto;overflow:hidden;background:#fcfafc;border:1px solid #e7dfe9;border-radius:24px;box-shadow:0 28px 80px #31243840}.flow-modal-dialog>header{padding:22px 22px 16px;display:flex;align-items:flex-start;justify-content:space-between;gap:16px;border-bottom:1px solid var(--border)}.flow-modal-dialog header>div{min-width:0}.flow-modal-dialog h2{margin:12px 0 0;font:700 22px Helvetica,Arial,sans-serif}.flow-modal-dialog header p{margin:6px 0 0;color:var(--muted);font-size:12px;line-height:1.45}.flow-modal-close{width:36px;height:36px;display:grid;place-items:center;flex:0 0 auto;color:#7c7081;background:#fff;border:1px solid var(--border);border-radius:11px;font-size:21px;cursor:pointer}.flow-modal-options{padding:15px;display:grid;gap:9px;overflow-y:auto}.flow-modal-option{width:100%;min-height:78px;padding:12px;display:grid;grid-template-columns:42px minmax(0,1fr) 25px;gap:12px;align-items:center;color:var(--ink);background:#fff;border:1px solid #e7e1e9;border-radius:15px;text-align:left;cursor:pointer;transition:.16s ease}.flow-modal-option:hover,.flow-modal-option:focus{border-color:#bca8c1;transform:translateY(-1px);outline:none}.flow-modal-option.selected{background:#edf6fc;border-color:#9fc6e1;box-shadow:0 0 0 3px #3676ad14}.flow-modal-icon{width:42px;height:42px;display:grid;place-items:center;color:var(--purple-dark);background:var(--lilac);border-radius:12px;font-size:16px;font-weight:700}.flow-modal-option.selected .flow-modal-icon{color:#fff;background:var(--blue)}.flow-modal-option>span:nth-child(2){min-width:0;display:grid;gap:5px}.flow-modal-option strong{font-size:14px}.flow-modal-option small{color:var(--muted);font-size:11px;line-height:1.4}.flow-selected-mark{color:#9a8fa0;font-size:18px;font-weight:700}.flow-modal-option.selected .flow-selected-mark{color:var(--blue)}.flow-modal-dialog>footer{padding:12px 18px;display:flex;justify-content:flex-end;background:#fff;border-top:1px solid var(--border)}.data-field-dialog{width:min(100%,540px)}.data-field-dialog form{min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr) auto}.data-field-dialog form>header{padding:22px 22px 16px;display:flex;align-items:flex-start;justify-content:space-between;gap:16px;border-bottom:1px solid var(--border)}.data-field-dialog h2{margin:12px 0 0;font:700 22px Helvetica,Arial,sans-serif}.data-field-dialog header p{margin:6px 0 0;color:var(--muted);font-size:12px;line-height:1.45}.data-field-form-body{padding:20px;display:grid;gap:15px;overflow-y:auto}.data-field-form-body select{width:100%;height:44px;padding:0 12px;color:var(--ink);background:#fbf9fb;border:1px solid #e6dfe8;border-radius:11px;outline:none;font:600 13px Helvetica,Arial,sans-serif}.data-field-form-body select:disabled{color:#746b78;background:#f0edf1;cursor:not-allowed}.choices-field[hidden]{display:none}.choices-field>small{color:var(--muted);font-size:10px}.data-field-dialog form>footer{padding:12px 18px;display:flex;justify-content:flex-end;gap:9px;background:#fff;border-top:1px solid var(--border)}@media(max-width:1120px){.config-layout{grid-template-columns:1fr}.field-catalog-panel{position:static}.catalog-list{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:980px){.config-savebar{width:100%;padding-inline:25px}}@media(max-width:700px){.config-topbar{align-items:flex-start}.config-topbar .page-heading{order:2}.config-summary,.settings-grid{grid-template-columns:1fr}.settings-grid .wide{grid-column:auto}.category-config-header{grid-template-columns:1fr}.category-config-header>.switch-control{margin-left:50px}.catalog-list{grid-template-columns:1fr}.config-savebar{padding:10px 16px}.config-savebar>span{display:none}.reset-config-button{margin-left:auto}}@media(max-width:440px){.config-main{padding-inline:13px}.config-topbar .page-heading h1{font-size:25px}.config-connection{display:none}.config-panel{padding:17px}.category-config-header{padding:12px}.option-list{padding:10px}.option-summary-row{grid-template-columns:1fr}.option-summary-row>.switch-control{margin-left:43px}.option-editor-body{padding:13px}.field-choice{width:100%}.config-savebar{gap:8px}.save-config-button,.reset-config-button{padding-inline:12px}.flow-modal{padding:0;align-items:end}.flow-modal-dialog{width:100%;max-height:92vh;border-radius:24px 24px 0 0}.flow-modal-dialog>header{padding:18px 17px 14px}.flow-modal-dialog h2{font-size:20px}.flow-modal-options{padding:11px}.flow-modal-option{min-height:72px;grid-template-columns:38px minmax(0,1fr) 22px;gap:10px}.flow-modal-icon{width:38px;height:38px}}.dashboard-main{max-width:1680px;width:100%;margin:0 auto;padding-bottom:28px}.dashboard-topbar{align-items:flex-start}.dashboard-topbar .page-heading h1{font-size:31px}.dashboard-search{width:min(330px,29vw)}.dashboard-kpis{grid-template-columns:repeat(5,minmax(145px,1fr))}.dashboard-kpis .kpi-card{min-height:116px}.kpi-card.blue .kpi-icon{color:var(--blue);background:var(--blue-soft)}.dashboard-grid-primary{margin-top:17px;display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.72fr);gap:17px;align-items:start}.dashboard-grid-secondary{margin-top:17px;display:grid;grid-template-columns:minmax(0,1.45fr) minmax(310px,.72fr);gap:17px;align-items:start}.dashboard-insights{display:grid;gap:17px}.dashboard-panel-header{min-height:86px;align-items:center}.dashboard-panel-header h2,.dashboard-insights .panel-header h2{margin-top:5px;font-size:19px}.live-pill{min-height:34px;padding:0 11px;display:inline-flex;align-items:center;gap:6px;flex:0 0 auto;color:var(--green);background:var(--mint);border-radius:999px;font-size:11px;font-weight:700}.live-pill i{width:6px;height:6px;background:#60997e;border-radius:50%}.dashboard-ticket-list{max-height:492px;overflow-y:auto;scrollbar-color:#ded3e1 transparent}.dashboard-ticket-row{min-height:76px;grid-template-columns:40px minmax(190px,1.45fr) minmax(125px,.75fr) minmax(92px,.65fr) minmax(70px,.5fr) 12px}.ticket-type-icon{width:40px;height:40px;display:grid;place-items:center;color:var(--purple);background:#f2eaf3;border:1px solid #e6d9e8;border-radius:13px;font-size:18px}.ticket-category{min-width:0;overflow:hidden;color:#756d79;font-size:11px;font-weight:600;white-space:nowrap;text-overflow:ellipsis}.status-resolved{color:#3f715d;background:var(--mint)}.dashboard-loading{padding:52px 20px;color:var(--muted);text-align:center;font-size:13px}.activity-panel{padding-bottom:18px}.activity-legend{padding:0 21px;display:flex;gap:15px;color:var(--muted);font-size:10px;font-weight:600}.activity-legend span{display:inline-flex;align-items:center;gap:5px}.activity-legend i{width:8px;height:8px;display:inline-block;border-radius:3px}.activity-legend i.received{background:#b889a4}.activity-legend i.resolved{background:#76a48f}.activity-chart{height:143px;padding:18px 19px 0;display:grid;grid-template-columns:repeat(7,1fr);gap:8px}.activity-day{height:100%;display:grid;grid-template-rows:minmax(0,1fr) auto auto;justify-items:center;gap:5px}.activity-bars{height:94px;display:flex;align-items:end;gap:3px}.activity-bars i{width:7px;min-height:4px;border-radius:7px 7px 2px 2px}.activity-bars i.received{background:#c89aaf}.activity-bars i.resolved{background:#83b29d}.activity-day strong{color:#6c626f;font-size:10px}.activity-day small{width:23px;height:23px;display:grid;place-items:center;color:var(--muted);border-radius:50%;font-size:10px;text-transform:uppercase}.activity-day.today small{color:#fff;background:var(--purple)}.procedure-ranking{padding:0 20px 18px;display:grid;gap:13px}.procedure-rank-item{display:grid;grid-template-columns:27px minmax(0,1fr) auto;gap:10px;align-items:center}.procedure-rank-item>span{width:27px;height:27px;display:grid;place-items:center;color:var(--purple);background:var(--lilac);border-radius:9px;font-size:11px;font-weight:700}.procedure-rank-item div{min-width:0;display:grid;gap:7px}.procedure-rank-item strong{overflow:hidden;font-size:11px;white-space:nowrap;text-overflow:ellipsis}.procedure-rank-item i{height:4px;display:block;overflow:hidden;background:#f0ebf1;border-radius:99px}.procedure-rank-item i b{height:100%;display:block;background:linear-gradient(90deg,#d7a5b8,#8e6b92);border-radius:inherit}.procedure-rank-item em{color:var(--muted);font-size:11px;font-style:normal;font-weight:700}.students-panel{overflow:hidden}.student-total{padding:7px 10px;color:var(--purple);background:var(--lilac);border-radius:999px;font-size:11px;font-weight:700}.student-directory{max-height:357px;overflow-y:auto;scrollbar-color:#ded3e1 transparent}.student-directory-row{width:100%;min-height:71px;padding:12px 20px;display:grid;grid-template-columns:minmax(170px,1.15fr) minmax(105px,.65fr) 72px 80px 12px;gap:12px;align-items:center;text-align:left;background:#fff;border:0;border-top:1px solid #f1edf2;cursor:pointer;transition:.18s ease}.student-directory-row:hover{background:#fcfafc}.student-directory-row.is-hidden{display:none}.student-directory-main{min-width:0;display:grid;gap:5px}.student-directory-main strong,.student-directory-main small{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.student-directory-main strong{font-size:14px}.student-directory-main small{color:var(--muted);font-size:11px}.student-directory-account{color:#655a69;font-size:12px;font-weight:700;letter-spacing:.2px}.student-directory-stat{display:grid;gap:2px;text-align:center}.student-directory-stat strong{font-size:16px}.student-directory-stat small{color:var(--muted);font-size:9px}.student-open-pill{width:-moz-max-content;width:max-content;padding:5px 8px;color:var(--green);background:var(--mint);border-radius:999px;font-size:10px;font-weight:700}.student-open-pill.has-open{color:#955369;background:var(--rose)}.alerts-panel{overflow:hidden}.dashboard-alert-list{padding:0 20px;display:grid}.dashboard-alert{width:100%;padding:14px 0;display:grid;grid-template-columns:38px minmax(0,1fr) 12px;gap:10px;align-items:center;color:inherit;text-align:left;background:transparent;border:0;border-top:1px solid #f0ecf1;cursor:pointer}.dashboard-alert:disabled{cursor:default}.dashboard-alert>span{width:38px;height:38px;display:grid;place-items:center;color:#9a614b;background:var(--peach);border-radius:12px;font-weight:700}.dashboard-alert.repeat>span{color:var(--purple);background:var(--lilac)}.dashboard-alert.clear>span{color:var(--green);background:var(--mint)}.dashboard-alert div{min-width:0;display:grid;gap:4px}.dashboard-alert strong{font-size:12px}.dashboard-alert small{color:var(--muted);font-size:10px;line-height:1.4}.dashboard-alert>i{color:#a79eaa;font-size:17px;font-style:normal}.profile-open{overflow:hidden}.student-profile-modal[hidden]{display:none}.student-profile-modal{position:fixed;inset:0;z-index:80;display:flex;justify-content:flex-end}.student-profile-backdrop{position:absolute;inset:0;width:100%;height:100%;border:0;background:#3128366b;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.student-profile-drawer{position:relative;width:min(100%,530px);height:100%;padding:27px;overflow-y:auto;background:#fbf8fb;box-shadow:-20px 0 60px #362a3b2e;animation:profile-drawer-in .22s ease-out}.student-profile-header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.student-profile-header h2{margin:7px 0 4px;font:700 27px/1.15 Helvetica,Arial,sans-serif;letter-spacing:-.45px}.student-profile-header p{margin:0;color:var(--muted);font-size:14px}.profile-close-button{width:40px;height:40px;display:grid;place-items:center;flex:0 0 auto;color:#807684;background:#fff;border:1px solid var(--border);border-radius:13px;font-size:24px;cursor:pointer}.student-account-card{margin-top:24px;padding:17px;display:flex;justify-content:space-between;align-items:center;gap:16px;color:#fff;background:linear-gradient(135deg,#785d82,#9a758d);border-radius:19px;box-shadow:0 12px 28px #5b42662e}.student-account-card div{display:grid;gap:5px}.student-account-card span{color:#e9dfea;font-size:11px}.student-account-card strong{font-size:21px;letter-spacing:.8px}.student-account-card button{min-height:40px;padding:0 12px;display:inline-flex;align-items:center;gap:7px;color:#fff;background:#ffffff24;border:1px solid rgba(255,255,255,.25);border-radius:11px;font-size:12px;font-weight:700;cursor:pointer}.student-account-card button:disabled{opacity:.65;cursor:default}.student-profile-stats{margin-top:14px;display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.student-profile-stats div{min-height:82px;padding:13px;display:grid;align-content:center;gap:4px;background:#fff;border:1px solid var(--border);border-radius:15px}.student-profile-stats strong{font-size:20px}.student-profile-stats span{color:var(--muted);font-size:10px;font-weight:600}.student-contact{margin-top:14px;padding:15px 17px;display:grid;grid-template-columns:1fr 1fr;gap:18px;background:#f2ebf3;border-radius:15px}.student-contact div{display:grid;gap:5px}.student-contact span{color:var(--muted);font-size:10px}.student-contact strong{font-size:12px}.student-history-section{margin-top:27px}.student-history-heading{display:flex;align-items:end;justify-content:space-between;gap:14px}.student-history-heading h3{margin:5px 0 0;font:700 18px Helvetica,Arial,sans-serif}.student-history-heading>span{color:var(--muted);font-size:10px}.student-history{margin-top:12px;display:grid;gap:10px}.student-history-item{position:relative;min-height:90px;padding:15px 14px 15px 18px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px 12px;overflow:hidden;background:#fff;border:1px solid var(--border);border-radius:16px}.history-line{position:absolute;inset:0 auto 0 0;width:5px;background:#c6758e}.history-line.proceso{background:var(--blue)}.history-line.vencer{background:#c88760}.history-line.resuelto{background:#6c9a84}.student-history-item div{min-width:0;display:grid;gap:5px}.student-history-item div strong{font-size:13px;line-height:1.3}.student-history-item div small{color:var(--muted);font-size:10px}.student-history-item em{grid-column:1 / -1;color:#83778a;font-size:10px;font-style:normal;font-weight:700}@keyframes profile-drawer-in{0%{transform:translate(30px);opacity:0}to{transform:translate(0);opacity:1}}@media(max-width:1200px){.dashboard-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.dashboard-grid-primary{grid-template-columns:1fr}.dashboard-insights{grid-template-columns:1fr 1fr}}@media(max-width:900px){.dashboard-grid-secondary{grid-template-columns:1fr}.dashboard-ticket-row{grid-template-columns:40px minmax(170px,1fr) minmax(90px,.7fr) minmax(72px,.55fr) 12px}.dashboard-ticket-row .ticket-category{display:none}}@media(max-width:700px){.dashboard-main{padding-inline:16px}.dashboard-topbar .page-heading h1{font-size:27px}.dashboard-search{display:none}.dashboard-kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.dashboard-kpis .kpi-card{min-height:108px}.dashboard-insights{grid-template-columns:1fr}.dashboard-panel-header{align-items:flex-start}.dashboard-ticket-row{min-height:78px;grid-template-columns:40px minmax(0,1fr) auto 10px;padding-inline:14px}.dashboard-ticket-row .ticket-time{display:none}.dashboard-ticket-row .status-badge{grid-column:auto}.student-directory-row{grid-template-columns:minmax(0,1fr) auto 10px;padding-inline:16px}.student-directory-account{grid-column:1}.student-directory-stat{display:none}.student-open-pill{grid-column:2;grid-row:1 / 3}.student-directory-row .row-arrow{grid-column:3;grid-row:1 / 3}.student-profile-drawer{padding:22px 18px}}@media(max-width:430px){.dashboard-kpis{grid-template-columns:1fr 1fr}.dashboard-kpis .kpi-card{min-height:116px;padding:14px;grid-template-columns:auto 1fr}.dashboard-kpis .kpi-card small{grid-column:1 / -1}.dashboard-panel-header{padding-inline:16px}.live-pill,.student-total{display:none}.filter-row{padding-inline:14px;overflow-x:auto;scrollbar-width:none}.student-profile-drawer{width:100%}.student-profile-header h2{font-size:24px}.student-profile-stats div{padding:10px}.student-account-card strong{font-size:18px}}button.brand-button,.side-nav button.nav-item,.focus-promo button,button.primary-button,button.secondary-link-button,button.open-focus-link,button.soft-button{border:0;cursor:pointer}button.brand-button{padding:0;text-align:left;background:transparent}.side-nav button.nav-item{width:100%;background-color:transparent;text-align:left}.side-nav button.nav-item.active{background:var(--lilac)}.focus-promo button{padding:0;color:var(--purple);background:transparent;font-size:13px;font-weight:700}.live-pill:not(.online){color:#826838;background:#f8edd8}.inline-error{margin-top:16px;padding:12px 15px;color:#983f50;background:#fff0f3;border:1px solid #f0cbd5;border-radius:12px}.history-line.in_progress{background:var(--blue)}.history-line.due_soon{background:#c88760}.history-line.resolved{background:#6c9a84}.focus-description{margin:13px 0 0;color:#706575;font-size:13px;line-height:1.5}.focus-ticket.card-resolved{--card-accent: var(--green);background:var(--mint)}.chat-header-actions{display:flex;align-items:center;gap:8px}.chat-header-actions .icon-button{width:34px;height:34px;color:#fff;border:1px solid rgba(255,255,255,.25);border-radius:10px}.chat-restart{padding:14px;background:#fff;border-top:1px solid var(--border)}.chat-restart button{width:100%;min-height:44px;color:#fff;background:var(--purple);border:0;border-radius:13px;font-weight:700;cursor:pointer}.react-modal{position:fixed;inset:0;z-index:100;display:grid;place-items:center;padding:20px}.react-modal-backdrop{position:absolute;inset:0;width:100%;height:100%;border:0;background:#31283675;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.react-dialog{position:relative;width:min(100%,620px);max-height:calc(100vh - 40px);overflow-y:auto;padding:26px;background:#fff;border:1px solid var(--border);border-radius:24px;box-shadow:0 26px 80px #31283640}.react-dialog header{display:flex;justify-content:space-between;gap:20px}.react-dialog h2{margin:5px 0 0}.react-dialog label,.mini-form label,.procedure-editor>label,.catalog-add-form{display:grid;gap:6px;margin-top:14px;color:#655b69;font-size:12px;font-weight:700}.react-dialog input,.react-dialog select,.react-dialog textarea,.mini-form input,.mini-form select,.mini-form textarea,.procedure-editor input,.procedure-editor select,.procedure-editor textarea,.catalog-add-form input{width:100%;padding:10px 12px;color:var(--ink);background:#fcfafc;border:1px solid #ded5e1;border-radius:10px;outline:0}.react-dialog footer,.editor-actions{margin-top:20px;display:flex;justify-content:flex-end;gap:9px}.react-dialog footer button,.editor-actions button,.mini-form>button,.catalog-add-form button,.general-messages>button{min-height:40px;padding:0 15px;color:#fff;background:var(--purple);border:0;border-radius:11px;font-weight:700;cursor:pointer}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.category-config-card{overflow:hidden;background:#fff;border:1px solid var(--border);border-radius:20px;box-shadow:var(--shadow)}.category-config-card>header{padding:17px 19px;display:flex;justify-content:space-between;gap:16px;background:#fcfafc}.category-config-card h3,.mini-form h3{margin:0 0 5px}.category-config-card p{margin:0;color:var(--muted);font-size:12px}.procedure-config-list{padding:12px;display:grid;gap:9px;border-top:1px solid var(--border)}.procedure-config-card{padding:14px;display:flex;justify-content:space-between;gap:14px;background:#faf7fa;border:1px solid #eee7ef;border-radius:14px}.procedure-config-card.disabled,.catalog-field-item.disabled{opacity:.55}.procedure-config-card>div:first-child{min-width:0;display:grid;gap:5px}.procedure-config-card small{overflow:hidden;color:var(--muted);font-size:11px;white-space:nowrap;text-overflow:ellipsis}.field-tags{display:flex;flex-wrap:wrap;gap:5px}.field-tags span{padding:4px 7px;color:#6b526f;background:var(--lilac);border-radius:7px;font-size:9px;font-weight:700}.config-card-actions{display:flex;align-items:center;gap:8px}.tiny-button{min-height:31px;padding:0 10px;color:var(--purple);background:#fff;border:1px solid #dcd0df;border-radius:9px;font-size:11px;font-weight:700;cursor:pointer}.switch-label{display:inline-flex;align-items:center;cursor:pointer}.switch-label input{position:absolute;opacity:0;pointer-events:none}.switch-label>span{position:relative;width:38px;height:22px;background:#d8d1da;border-radius:99px;transition:.2s ease}.switch-label>span:after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;background:#fff;border-radius:50%;box-shadow:0 1px 4px #00000024;transition:.2s ease}.switch-label input:checked+span{background:var(--purple)}.switch-label input:checked+span:after{transform:translate(16px)}.procedure-editor{padding:15px;background:#faf7fa;border:1px solid #e8dfea;border-radius:15px}.field-editor{margin-top:15px;display:grid;gap:8px}.field-editor-heading{display:flex;align-items:center;justify-content:space-between}.field-editor-row{display:grid;grid-template-columns:.7fr 1.1fr .55fr 1fr auto 32px;gap:7px;align-items:center}.field-editor-row input,.field-editor-row select{min-width:0}.mini-check{display:flex;align-items:center;gap:5px;font-size:10px}.remove-field{width:32px;height:32px;color:#a24d60;background:#f9e5e9;border:0;border-radius:9px;cursor:pointer}.catalog-create-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.mini-form{padding:18px}.catalog-field-item{padding:11px 0;display:flex;align-items:center;justify-content:space-between;gap:10px;border-bottom:1px solid #eee8ef}.catalog-field-item>span{display:grid;gap:3px}.catalog-field-item strong{font-size:12px}.catalog-field-item small{color:var(--muted);font-size:10px}.catalog-add-form{margin-top:16px}.catalog-add-form button{min-height:40px;color:#fff;background:var(--purple);border:0;border-radius:11px;font-weight:700;cursor:pointer}.integration{margin-top:18px;padding:22px}.integration form{display:grid;grid-template-columns:1fr 1fr;gap:0 13px}.integration form>label{display:grid;gap:6px;margin-top:13px;font-size:12px;font-weight:700}.integration form input{padding:10px 12px;border:1px solid #ded5e1;border-radius:10px}.integration form .check,.integration form button,.integration form .feedback{grid-column:1 / -1}.integration form button{width:-moz-max-content;width:max-content;min-height:40px;margin-top:14px;padding:0 15px;color:#fff;background:var(--purple);border:0;border-radius:11px;font-weight:700;cursor:pointer}.login-page,.loading-page{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 15%,#f2e7f1,transparent 34%),radial-gradient(circle at 80% 85%,#f5e3e8,transparent 32%),var(--canvas)}.login-card{width:min(100%,430px);padding:34px;background:#fffffff0;border:1px solid var(--border);border-radius:26px;box-shadow:0 22px 60px #43324a1f}.login-card>.brand{padding:0;margin-bottom:36px}.login-card h1{margin:6px 0;font-size:30px}.login-card p{color:var(--muted)}.login-card form{margin-top:24px}.login-card form label{display:grid;gap:7px;margin-top:15px;font-size:12px;font-weight:700}.login-card input{height:46px;padding:0 13px;border:1px solid #ded5e1;border-radius:12px;outline:0}.login-card form button{width:100%;min-height:46px;margin-top:20px;color:#fff;background:var(--purple);border:0;border-radius:12px;font-weight:700;cursor:pointer}.login-card>small{display:block;margin-top:24px;color:var(--muted);text-align:center}.loading-page{align-content:center;gap:18px;color:var(--muted)}.floating-logout{position:fixed;right:17px;bottom:17px;z-index:30;min-height:38px;padding:0 13px;color:#66586b;background:#ffffffe6;border:1px solid var(--border);border-radius:11px;box-shadow:var(--shadow);cursor:pointer}.error{color:#a33d52!important}@media(max-width:980px){.app-shell{display:block;padding-top:70px}.sidebar.open-static{inset:0 0 auto;width:100%;height:70px;padding:10px 14px;display:flex;flex-direction:row;align-items:center;transform:none;border-right:0;border-bottom:1px solid var(--border);box-shadow:0 8px 24px #372c3d0f}.sidebar.open-static .brand-copy,.sidebar.open-static .focus-promo,.sidebar.open-static .profile-card{display:none}.sidebar.open-static .side-nav{margin:0 0 0 auto;display:flex;gap:4px}.sidebar.open-static .nav-item{width:43px;padding:0;justify-content:center}.sidebar.open-static .nav-item>span:not(.nav-icon){display:none}.sidebar-spacer{display:none}}@media(max-width:700px){.topbar-actions .secondary-button{display:none}.form-grid,.catalog-create-grid,.integration form{grid-template-columns:1fr}.field-editor-row{grid-template-columns:1fr 1fr}.field-editor-row .mini-check{grid-column:1}.field-editor-row .remove-field{grid-column:2;justify-self:end}.integration form>*{grid-column:1!important}}